BY MANUEL ODENY

Homa Bay governor Gladys Wanga has done another first in Nyanza region after launching a Service Charters.

The charter will enhance transparency, accountability and trust between citizens and the county government.

The launch was commissioned by Mercy Osewe, Homa Bay Executive Committee Member (CECM) for Governance, Administration, Communication and Devolution.

Osewe said the charters will further enhance citizen engagement and set clear service standards to ensure policy interventions and programmes reflected the needs and aspirations of the people.

It was done through a joint effort of Homa Bay county government, the Uraia Trust and Integrated Development Facility (IDF).

“The service delivery charters are our social contract with the people of Homa Bay and were developed through public participation. Amongst these charters, we have a complaints and redress system where when the people have a problem or feel their grievances have not been addressed, they can reach out to us,” she stated.

The Executive Director Uraia Trust Oliver Waindi said the citizens’ service charter was an agreement between the county government and the citizens on how the former would be offering services to the latter.

The charter was drafted after the team visited every ward for residents to give their input on their expectations on different aspects of the government.